Refund and Returns Policy

Refund and Returns Policy for JOINT CREATION LLC

1. Overview

At JOINT CREATION LLC (“Company”, “we”, “our”, “us”), we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied with your sofa, we offer a refund and returns policy as outlined below. This policy applies to all purchases made through our website [insert website URL].

2. Returns Policy

Eligibility for Returns:

• Timeframe: You may return your sofa within 30 days of receiving your order.
• Condition: The sofa must be in its original, unused condition, including all packaging and accessories. It should not show signs of wear, damage, or alteration.
• Proof of Purchase: A receipt or proof of purchase is required to process the return.

How to Return:

1. Contact Us: Before returning your sofa, please contact our customer service team at [insert email] or [insert phone number] to request a return authorization.
2. Prepare for Return: Repack the sofa in its original packaging, including all parts, accessories, and documentation.
3. Return Shipping: We will provide instructions for the return shipping. The cost of return shipping will be the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Policy

Processing Refunds:

• Timeframe: Once we receive the returned sofa and verify its condition, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative refund method.

Non-Refundable Items:

• Final Sale: Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns or refunds.
• Custom Orders: Custom or special orders are not eligible for returns or refunds unless there is a defect or error in the order.

4. Exchanges

If you would like to exchange your sofa for a different model or color, please follow our returns process and place a new order for the desired item. We will issue a refund for the returned sofa once it is received and verified.

5. Damaged or Defective Items

If your sofa arrives damaged or defective, please contact us immediately at info@jointcreation.shop or (949) 342-5041. We will arrange for a replacement or refund, and we will cover the cost of return shipping for defective or damaged items.

6. Changes to This Policy

We may update this Refund and Returns Policy from time to time. We will notify you of any significant changes by posting the revised policy on our Site with a new effective date. Your continued use of our Site after the changes constitute your acceptance of the updated policy.

7. Contact Us

For any questions or concerns regarding our refund and returns policy, please contact us at:

JOINT CREATION LLC
4605 Armour Dr
Santa Clara, CA 95054
Email: info@jointcreation.shop
Phone: (949) 342-5041