1. 30-Day Return Window You have 30 calendar days from the delivery date to initiate a return for most items.
2. Eligibility
- Items must be unused, in original packaging, and in resellable condition
- Mattresses, custom-made items, and final-sale items are non-returnable
3. Return Process
- Contact us at info@jointcreation.shop to request a return authorization
- Return shipping label will be provided (customer pays return shipping unless item is damaged/defective)
4. Refunds
- Refunds issued to original payment method within 7–10 business days after we receive the returned item
- Original shipping fees are non-refundable
5. Damaged or Defective Items Please inspect your order upon receipt. Report damage within 48 hours with photos. We will arrange free replacement or full refund.
6. Contact Us JOINT CREATION LLC 4605 Armour Dr, Santa Clara, CA 95054 Phone: +1 (816) 607-8286 Email: info@jointcreation.shop